Meraki Support policy

Cisco Meraki may find it necessary to discontinue products and underlying firmware for a number of reasons, including product line enhancements, market demands, technology innovation, or the products simply mature over time and are replaced by functionally richer products. We have set our end-of-life (EOL) policy to help customers better manage their product end-of-life transition.

When a product approaches its EOL, Cisco Meraki is committed to communicating important milestones throughout the EOL period. These notifications will include the initial End of Sale (EOS) announcements, the official End of Sale (EOS) and End of Support (EOST) dates, as well as other key information pertaining to Cisco Meraki products.

Any products being discontinued will be announced as End of Sale and identified on the Cisco Meraki website typically up to six months prior to the EOS date (also known as the last order date). On the EOS Date, discontinued hardware products are removed from the price list and are no longer available for purchase. The device-specific licenses corresponding to discontinued hardware products will be available for purchase after the EOS Date unless the license(s) is/are listed in the “End-of-Life Products” list provided below. Cisco Meraki typically provides support for a given product for a period of five (5) years after the EOS date. If the discontinued product is not available for replacement or repair of an in-warranty return, Cisco Meraki may replace the discontinued product with functionally equivalent hardware and transfer the remaining license term from the replaced product to the replacement hardware.

Although legacy Cisco Meraki products typically can connect to our cloud-based management software for the entire useful life of the product, following the EOST Date, some things may change, including the following:

If either of the first two situations above occurs, then we will use our best efforts to provide the customer with a workable solution for upgrading from the legacy hardware and, failing that, will credit the value of any remaining license time attributable to the legacy hardware to the customer’s Dashboard organization on a prorated basis.

*Please note that announcements will be updated periodically to amend the functionally equivalent products.

For a full list of products, announcements, and dates, please refer to our Meraki End-of-Life (EOL) Products and Dates documentation article.

In some limited cases, Cisco Meraki may also find it necessary to discontinue certain features.

To help our customers better manage their product end-of-life transition, Cisco Meraki aims to provide transparency with respect to key firmware lifecycle milestones. These milestones include the stable release date, firmware version restriction date, end of firmware maintenance date, and other key information pertaining to Cisco Meraki firmware. Definitions and descriptions of the terms referenced in the Product End of Life Milestones are included below.